People are and always will be the key to your organization’s success. The happier your people are… the better they perform and more successful your company becomes.
* Here are eight key essentials your organization must possess to build a Winning Culture.
Find Great People Who Compliments Your Image
As you begin to build your team and make a push for success, you definitely want people who understand their role and importance within your organization. You see, when you have people who know what your organization’s mission statement is about, then the alignment to success can begin or continue. Everyone who works within your organization wants bring value and enhancement to your team. They are the one key_ that is a perfect fit in their role in your organization who too are seeking the opportunity for career advancement. You also have to have people who look act sound and think like a true professional in their role. The people you want are team players who work well with others. The worst person you could have in your organization is a self-centered individual who wants everything to be about them. You cannot succeed without a team of people working together for one common goal. You absolutely must have People who think exactly as the Mission Statement. For example if your Mission Statement says that our customer service is guaranteed to make our customers happy, then everyone who works in your organization should know that we must all treat that customer like royalty when they enter your business. If you have everyone with a clear understanding on customer treatment, then you certainly have people who compliments the image of your organization’s structure.
Invite Your People To Buy Into The Process
When you can convince everyone who works within your organization to believe in the mission statement of what your organization is all about, something magical happens_growth. If you follow sports in particular the NBA, professional basketball then you are aware of what the Philadelphia 76ERS are doing right now. This team has been the laughing-stock of the league for years, losing year in and year out with no hope of change in site. However, this year they have gotten everyone to buy into what they call
“The Process.” In the 2015-16 season the team finished with an embarrassing record of 10 wins and 72 losses. In 2016-17 season they finished with record of 24 wins and 54 losses, a an improvement from the previous season. Now in 2017-18 season thus far they have eclipsed their first 50 Win season with only 30 losses still with a third seed in the Eastern Conference for this years’ playoffs. How did they do this? By getting everyone on to buy into “The Process,” which is getting the players and coaches to trust in what the front office was doing. They assembled a team of players who were willing to make the sacrifices of being on a losing team for a while, with the intention of building a winning team in a couple of years while adding other players in the process. The same needs to apply to you and your business, bring in people who will buy into what you are selling, as a builder of the winning process to build a “Winning Culture ” simply because it starts with the people you have as well those ones you are recruiting. History happens to repeat itself when you bring people a group of people together for one common goal, the winning magic happens. You must create a culture that aligns with you core values.
Create A Culture That Aligns With Your Core Values
Culture is the way we do things within a certain environment, which operates by a set standards that affects the daily outcome of an organization. Today you hear many organizations use the “core values” phrase, emphasizing what they are all about. So what is your organization all about? Does everyone within your organization know what you are all about? You see, if you are pondering about these questions then you had better make sure you have your leadership team to start emphasizing your core values more often. For example, if one of your core values is to make customers feel like an honored guest in your dealership, then it should and must be taught to everyone in your dealerships. If you have certain a way of doing things in your dealership, then it should be taught to everyone in your dealership. Policy and procedures are all a part of your core values as well the culture of your dealership. Most of all you want to place an emphasis on having fun and creating a winning culture for your people to experience, besides culture matters to your employees and your customers. So build core values that entice people to work for you and to buy from you.
Maintain and Evolve Your Culture Carefully
Building your team is going to be crucial to your future but creating a culture matters more than ever. So you must build a culture that can grow and adapt as the generations began to change, as technology changes, overall you must be prepared. That’s why you must work to have clarity within your people as to what your expectations are by consistently emphasizing your core values to maintain what you are all about. Just like the Philadelphia 76ers , they are an organization that must continue to evolve into more than a contender but grow into a Championship caliber team. You must want the same for your organization_growth from what you have without going backwards to where you once were. How do you begin to maintain and evolve your culture carefully? One by being transparent about what’s expected of everyone, also letting your people know your are not the smartest one in the company and that you need their input to grow. Next you must let everyone know that their individual importance is a must have in order for your organization to grow. Most of all you need everyone performing at their highest level everyday and that motivation to perform at a high must start with all your leaders. Now in order to do all these things you will need active communication daily as well as active listening. Training and role clarity are key to maintaining and growing your culture carefully.
Work As A Team
If you want to build a Winning Culture, then you absolutely, positively have to build a winning team. Your team may take time to build, get the right people for the job roles you have in your organization or maybe your team will be formed with a bunch of misfits in which you have to build from. No matter what it maybe, your job is to lead, manage, and train your people to be the best at what they do and to work together. You see, everyone definitely achieves more when you all work together. That’s why you must have a mission statement that is so clear that your purpose is known. In today’s world in any organization everyone must know the common goal which means everyone should know your mission statement. You see, too many times a organization’s mission statement is missed and failure sets in. The reason failure really sets in is due to lack a communication in the details. Clarity is needed when you have a group people working, no matter the size you must have clarity amongst your people. There is a saying that the “devil is in the details.” When you don’t have clarity separation sets in and the vision gets blurred, things fall apart. Teamwork is a must and for you organization to have a Winning Culture; Cultures are all about the way an environment functions as well as how it operates day-to-day. Just remember, there’s strength in numbers and when the numbers are all working together, there is nothing that can stop the success of an organization.
Have Fun
You must have fun! As we all know putting in a good day’s work can be long and trying for many people. However, when you can bring laughter, excitement and enjoyment to the work place, your people are much happier. Yes, of course we can all say that money should make people happy but having a great work culture can make for a great day of work. Here are few suggestions, create team competition or perhaps consider having different events throughout the weeks or months based on the time of the year. For example, we came up with our March Madness competition where we put the names of the sales people who sold the first sixty-four cars and we the drew the names once the sixty-four teams in the NCAA Tournament were selected. We the place the schools on a large bracket board in which each winner was given a payout with each victory by their selected teams, which got larger as their teams advanced. This always brought out excitement and early competitive success in the sales people at this dealership to get the month off to great start. An enthusiastic staff will always work together and have fun which creates a fun, exciting and winning environment. You can also get creative with training in making it fun and competitive too for example, at your dealerships you should have walk around competitions with your sales staff. Create days where the your training becomes fun_just remember fundamentals starts with fun of course. So help your people to get sharper mentally by making learning fun. Overall, “Winning Cultures” can be fun and exciting but it all has to start at the top with ownership, then leadership as well as management.
Train Your People Regularly
I am a true believer that companies and organizations that train well succeed all the time. You cannot become a “Championship Caliber” organization without training and training consistently. Organizations fail when they put training on the back burner and treat it like it’s a secondary deal. Listen up! If you really want success, then invest time, effort and money into training your people. Now what type training will depend on what your organization’s specific needs. If it is customer service, then get someone who specializes in that. If it maybe selling skills, then hire selling skills expert. No matter what you want to improve on_ stick to it and make known you expect results. Measure the success of training by actively monitoring the progress in the areas that need improving. Most of all hold your leadership team accountable. Accountability will keep everyone focused. Just remember, training starts at the top.
Learn From The Past
We must take past experiences and learn from them what not repeat. It’s like a child touching a hot stove and it burns them… teaching them a lesson about heat also, learning about danger. However, too many times in the Automotive Industry we cannot seem to learn from getting burned the first time when it comes to rehiring ex-employees. Dealerships get desperate, lazy and impatient and hire a person whom was either fired or the left you hanging by going somewhere else without warning. Or perhaps you decided to use a vendor, trainer or something to that nature that didn’t workout in the past. What am saying.? …the obvious that we must clearly evaluate what we have learned from past failures and put in place measures to not let history repeat itself. Here’s what I suggest to anyone who wants to be successful…don’t be stupid twice; learn the lesson the first time and move on from vendors, trainers, hiring agencies and un-loyal sales people who hop from dealership to dealership. Learn from your past mistakes and make every effort not go down that road again. This thought process alone will be the best thing to keep your organization no matter what it is in line with being successful.
*All these steps are part of what I truly know and will forever believe that builds “Winning Cultures.” Think about when have ever seen a successful organization where there’s no fun and everyone involved were miserable… I will wait, go ahead? If there, was their success didn’t last long. What I am saying is that you must have people who enjoy doing what they do, love and respect the people they work with and have a passion for success.
About Roger
Roger Love is a Championship Attitude Expert who help organizations to build Winning in the environments. Roger truly believes that businesses fail when there’s no clarity in an organization’s purpose. Roger has a methodology that emphasizes a Championship Attitude mentality is must today for success, which is the beginning of creating a great work environment where everyone wins!
For more about Roger
They answered only for certain things. “I said come again!” They explained to me that the CRM tool slowed them down and cost the money. I then asked how do you all keep track sales performances? And please show me your sales process; I looked at their process in sheer shock. They were working everything by hand and with green markers, this made absolutely no since to me. They had no way of keeping up with sale performance and had no indication of true sales performances of their Sales People except only by sold units. There was no way to track phone calls, closing percentages and other Key Perfomance Indicators. You must have consistent usage of a CRM tool in Dealerships or any business for that matter when comes to KPI‘s. This latest video will tell you my thoughts of why Dealerships fail to succeed.
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